Privacy policy
At rackmill, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our services.
1. Information we collect
We collect information you provide directly to us when you:
- Create an account or purchase our services
- Contact our customer support
- Complete forms on our website
- Subscribe to our newsletters or updates
This may include your name, email address, phone number, billing information, and other contact details necessary for providing our services.
2. Automatically collected information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser information
- Device information
- Pages viewed and time spent on our website
- Referring website or source
We use cookies and similar technologies to collect this information. You can manage cookie preferences through your browser settings.
3. How we use your information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send you technical notices and security updates
- Improve our website and services
- Comply with legal obligations
4. Data storage and security
All servers and infrastructure are located in Perth, Western Australia. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data retention
We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
6. Third-party sharing
We do not sell, trade, or otherwise transfer your personal information to external parties except:
- Trusted partners who assist us in operating our website and providing services
- When required by law or to protect our rights
- With your consent
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to certain exceptions)
- Object to processing of your information
- Request restriction of processing
To exercise these rights, please contact us using the details provided below.
8. Changes to this policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.
9. Contact us
If you have any questions about this privacy policy, please contact us.
Last updated: April 28, 2025