Acceptable use

This Acceptable Use Policy outlines the terms under which customers may use rackmill's hosting services. By using our services, you agree to comply with this policy in addition to our Terms and Conditions.

1. Prohibited uses

When using our services, you agree not to:

Engage in any activity that is illegal under local, state, national, or international law
Distribute malware or other harmful software
Host phishing websites or engage in identity theft
Send unsolicited bulk email (spam)
Conduct or participate in denial-of-service attacks
Access or attempt to access any systems or data without authorization
Infringe on the intellectual property rights of others

2. Resource usage limitations

Our hosting services come with specific resource allocations based on your chosen plan. You agree to:

Use server resources (CPU, RAM, storage, network bandwidth) within the limits of your plan
Not engage in activities that unreasonably strain shared hosting infrastructure
Not run resource-intensive background processes that affect other users
Properly optimize databases and applications to ensure efficient resource usage
Upgrade to a higher-tier plan if your legitimate usage consistently exceeds your current plan's resources

Rackmill reserves the right to temporarily limit resources, suspend services, or require plan upgrades for accounts exceeding reasonable usage limits.

3. Content restrictions

You agree not to use our services to store, distribute, or transmit:

Content that violates any applicable law or regulation
Material that infringes on the privacy or publicity rights of others
Content that promotes discrimination, harassment, or violence
Defamatory, obscene, or otherwise objectionable content
Material that may be harmful to minors
Content that violates the intellectual property rights of others

Rackmill reserves the right to remove any content that violates this policy without prior notice.

4. Security requirements

You are responsible for maintaining the security of your account and hosted content. This includes:

Using strong, unique passwords for all hosting accounts and services
Keeping all software and applications updated with the latest security patches
Implementing appropriate security measures for your applications
Promptly addressing security vulnerabilities when notified
Not sharing access credentials with unauthorized individuals
Taking reasonable precautions to prevent unauthorized access to your content

Failing to maintain adequate security may result in service suspension until security issues are resolved.

5. Compliance with laws and regulations

You must use our services in compliance with all applicable laws and regulations, including but not limited to:

Privacy and data protection laws
Intellectual property laws
Consumer protection regulations
Anti-spam legislation
Industry-specific regulations relevant to your business

You are solely responsible for ensuring your use of our services complies with all legal requirements in the jurisdictions where you operate.

6. Reporting violations

If you become aware of any violation of this Acceptable Use Policy, please report it to us immediately by:

Emailing our team at accounts@rackmill.au
Submitting a report by contacting us

Please include detailed information about the violation, including any relevant URLs, account information, and evidence of the violating activity.

7. Enforcement

Rackmill reserves the right to:

Investigate potential violations of this policy
Take appropriate action against violating accounts
Suspend or terminate services for policy violations
Remove content that violates this policy
Cooperate with law enforcement when required

Enforcement actions are at our sole discretion and may be taken without prior notice depending on the severity and urgency of the violation.

8. Changes to this policy

We reserve the right to modify this Acceptable Use Policy at any time. Changes will be effective when posted on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

9. Contact

For questions about this Acceptable Use Policy, please contact us.

Last updated: April 28, 2025