Legal information
This page contains important legal information regarding rackmill's services, compliance with Australian regulations, and your rights as a customer.
1. Company information
Rackmill operates as a Western Australian business providing hosting services with servers exclusively located in Perth, Western Australia. Our business complies with all relevant Australian business regulations and data protection laws.
2. Data sovereignty
All rackmill servers are physically located in Perth, Western Australia. This means your data remains within Australian jurisdiction, providing clarity on applicable laws and regulations for businesses with data sovereignty requirements.
3. Compliance
Rackmill complies with the following Australian regulations:
- Privacy Act 1988 (Commonwealth)
- Australian Consumer Law
- Spam Act 2003
- Telecommunications Act 1997
We maintain appropriate technical and organizational measures to protect your data in accordance with industry standards.
4. Intellectual property
All content on the rackmill website, including but not limited to text, graphics, logos, and software, is the property of rackmill and is protected by Australian copyright laws. The rackmill name and logo are trademarks of our company.
5. Service agreements
Our service agreements constitute legally binding contracts between rackmill and our customers. These agreements outline the specific terms of service for each hosting product, including service level agreements (SLAs), guaranteed uptime, and support response times.
6. Dispute resolution
Any disputes arising from the use of our services shall be resolved according to Australian law. We aim to resolve all customer concerns amicably through our support channels before escalation to formal legal proceedings.
7. Third-party services
Rackmill may integrate with third-party services such as payment processors, domain registrars, and software providers. While these integrations are necessary for our services, each third-party provider maintains their own legal terms and privacy policies.
8. Legal documents
For a complete understanding of your legal relationship with rackmill, please refer to the following documents:
9. Contact information
For legal inquiries, please contact us. For urgent legal matters, existing customers can submit a support ticket through the customer portal.
Last updated: April 28, 2025